Customer service is a top priority at VapeRipTide.com. You may return defective items within 30 days of received by date as indicated by your tracking information. Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on the website. Items damaged by misuse or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.
Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s) or an item is DOA, a return label will be provided. Please return the merchandise within 30 days from the shipped date to our Returns address after contacting us.
Upon receipt of your return, our Returns Department will inspect and test your merchandise. If found defective, we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. If during testing of your merchandise, it is determined that it is fully functional, we reserve the right to return the merchandise or issue a store credit.
Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.
Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information and order number.
Mail your online returns to the following address: We recommend using a carrier service that provides tracking.
5201 Interchange Way
Louisville, KY 40229
Please allow 10 days from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
More Questions? Call us at: 1-800-579-0975